Customer Service

Thanks for wanting to buy through OzSurplus, The Goulburn Disposals and Camping’s online Shop.Our website ordering process works best with "JAVASCRIPT" enabled this allows efficient processing of your order.You can place your order with us in several ways

• 1. Securely online, using our shopping cart and checkout system.
• 2. You can email us your order with any questions you may have.
• 3. You can call us on 02 4822 1020 (international +612 4822 1020)
• 4. You can mail your order in to us.(PO BOX 579 Goulburn 2580)

You can pay for your purchases with us in a number of ways

• Securely online, using our shopping cart and checkout system.
PayPal is our security gateway for accepting your payment.
Visa and Mastercard is accepted via the PayPal checkout even if you don't have a PayPal account.

• Direct transfer of funds to our bank account.
Complete your check out process and choose bank deposit as your payment method.

• Credit card over the phone.
The card must belong to the person that goods are being sent to and you must have the card with you when calling.

• We can accept Money Orders, Bank and Personal cheques.
Any items purchased this way can not be sent out until cheque has cleared (up to 7 days).

• We also accept SecurePay Payment Method.

We offer complete and secure online tranactions through our checkout process by using PayPal as our secure payment method.

PayPal can guarantee your purchase and you can pay using their secure gateway, even if you don't have a PayPal account.

If you have Visa or MasterCard but don't have a PayPal account, complete the checkout process and you will be taken to the PayPal website where you will be given the option to pay using your card.

If you do not wish to pay via PayPal or credit card, contact us and we will make alternate arrangements for you.

This website has been set up to make your shopping experience easy and enjoyable and we have gone to great lengths to make your security one of our top priorities.

We like to be able to guarantee that you will receive what you have ordered from us.

To be able to do this, all goods ordered will be sent either REGISTERED POST or EXPRESS POST.
(the difference between trackable and Registered is that no one has to sign for trackable. Our cheaper orders are sent this way). 

If your purchase, for some reason cannot be sent through Australia Post, we will contact you and organise it to be couriered to you which may incur some extra charges.

To help minimise online fraud, we cannot accept orders from some countries.

Please contact us to see if we can help you process your order.

For your Security, we recommend that all international orders be sent out with international tracking.

This may cost a little more, but it will give you peace of mind that your item will, in fact, make it to its destination.

If you make a purchase with us and find you have gotten the wrong size or product, we will happily exchange it for you.

All items deemed to be exchangeable or returned need to be in "as purchased" condition.

All returns and shipping will be at the customer’s expense.

Refunds are only given if item cannot be replaced or exchanged and at the discretion of OzSurplus.com.au. Refunds are not given for change of mind purchases.

All dealings with Goulburn Disposals and OzSurplus.com.au are regarded as private and confidential.

All online details are kept in the property of OzSurplus and not passed on to any third party.

All financial details regarding transactions between you and OzSurplus are destroyed at conclusion of business.

We respect our customers and take their privacy very seriously.

To clarify our position on any matter please contact us.

Why should we buy with OzSurplus?

Because, quite simply, we care about what we do. We stand behind our products and our customer service is second to none. We are a good old fashioned business that actually believes that YOU come first

Is it safe buying from you online?

YES! We paid good money to make sure you could buy from us securely. We have the latest online Security measures and upgrade them regularly so that your details are as safe with us as they are in your wallet.

Is this real army gear?

Where possible, we supply genuine Army kit, we state clearly in our item descriptions if an item is genuine issue.

Are you a franchise? Is there a shop like you near where I live?

Not likely !!

We are a “one of a kind” and proud of it. We are not your upmarket camping shop or a pretend disposal shop – We sell the real deal and always aim for getting you a quality product.

I can’t find the product I am looking for on your website

Let us know!! We have over 8000 different items in store and can’t possibly list everything on the site. If we actually don’t have the item you want, we will do our best to source it for you.

Why am I having trouble processing my order?

Our Website needs "JAVASCRIPT" enabled to place and process your order.

Please go into your top page menus "Tools" then find "Options" and tick the box to enable "JAVASCRIPT"

Are you guys as awesome as you seem?

Yes. Yes we are !!